Fillauer Loan/Demo Program

Fillauer Loan/Demo Program

Fillauer’s Loan/Demo Program is designed to help serve our customers better. Whether a device is out for repair, needed to evaluate patient fit before purchasing, or you’re planning a classroom or in-clinic demonstration, this program is designed to support your needs. To request a loan or demo device, please fill out the corresponding form below. Once we receive your request, you will be contacted with more information.

For devices needed outside of North/South America, Japan or Oceania please contact Fillauer Europe, support@fillauer.com

Lower Limb Request Forms

For questions contact customerservice@filllauer.com or 800-251-6398

Fillauer Foot Request Form
This form covers all Fillauer feet with the exception of the SLX.

Motion Foot SLX Request Form
This form covers all SLX foot requests. If you need an Motionfoot MX (repair loan only) contact motiondemos@fillauer.com

 

Upper Limb Request Forms

For questions contact motiondemos@fillauer.com or 801-326-3434

Upper Limb Myoelectric Request Form
This form covers the Utah Arm, ETD/ETD2, MC Hand, TASKA Hand, wrists, rotators, etc.

Upper Limb Passive or Body Powered
If you are interested in getting a demo of our available TRS devices, body powered or passive hands, please contact customer service to make arrangements.

Fillauer Loan/Demo Program Terms

1) Repair devices are on loan for 30 days unless otherwise noted.

2) Standard lower limb device loans for in-office demonstrations are allowed up to 14 days.

3) All myoelectric devices, including TASKA, are allowed up to 15 days for in-office demonstrations or patient fittings. If you need a device for longer than 15 days please reach out to us for more information.*

4) Borrower is responsible for returning the device in a timely manner, in good condition, and in most cases is responsible for paying return shipping. If a device isn’t returned the customer will be billed for the full cost of the device.*

5) When returning an item please make sure that it is packaged securely. Send us the tracking number so that we can follow up if needed. Information is available in the specific form.

6) Please make sure to check that all loaned items are returned including cords, cables, external batteries, manuals or other items that were in the original box.

* Myoelectric devices have additional terms, please review the request form for additional information.

 

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