Repairs and Maintenance
Repairs and Maintenance
Fillauer offers in- and out-of-warranty repair and maintenance support for specific product lines. Please review the sections below for more information on our repair and maintenance offerings. If you have additional questions, reach out to one of our Customer Service teams, who are happy to help.
Upper Limb Prosthetics
Myoelectric Devices and TASKA Hand
Repairs to myoelectric terminal devises and elbows, including the TASKA Hand and Myo/One are serviced through our Fillauer Motion Control team in Salt Lake City, Utah. Before sending your device in for repair, please complete the repair form below. If your patient needs a loaner, you may now request one through the repair form.
For device servicing outside of North/South America, Japan or Oceania please contact Fillauer Europe, support@fillauer.com.
Upper Limb Prosthetics
Body-Powered & Activity Specific Devices
Fillauer offers repairs on mechanical functionality of elbows, elbow hinges, and TRS products through our Fillauer team in Chattanooga, Tennessee. We also offer a retread service on our Hosmer hook product line. To request a repair or retread, contact customer service to receive a return authorization number (RM) for expedited processing.
For device servicing outside of North/South America, Japan or Oceania please contact Fillauer Europe, support@fillauer.com.
Lower Limb Prosthetics
Motion Foot SLX
We currently offer repair service for the Motion Foot SLX through our repair team in Salt Lake City, Utah. Before sending your device in for repair, please complete the repair form below. If your patient needs a loaner, you may now request one through the repair form.
For device servicing outside of North/South America, Japan or Oceania please contact Fillauer Europe, support@fillauer.com.
Fillauer Repair Policy
Repair Information
Once we receive your device we will contact you with a repair estimate. We must receive a P.O. number or payment before repairs can be made. Payment can be made by credit card or purchase order.
Warranty repairs
The customer is responsible for packing and shipping costs to Fillauer, and the company pays return shipping costs.
Out-of-Warranty Repairs
Shipping costs to and from Fillauer for repairs are the responsibility of the customer. We will inspect the device and provide an estimate of costs before performing services. If actual costs exceed the original estimate you will be informed. If a customer decides not to have the device repaired, a nominal evaluation fee may be charged. Please see the full Repair Policy for information.
Loaner Devices
Loaner devices can be provided for use by the customer at no cost for warranty repairs, as available. All shipping costs for loaner devices are paid by the customer.