Privacy Policy

Fillauer is a global leader in orthotic and prosthetic innovations that empowers clinicians and patients to achieve their best functional outcomes. This privacy policy will explain how our organization uses the personal data we collect from you. We recognize that information privacy is an ongoing responsibility, and so we will from time to time update this Privacy Policy as needed.

Fillauer is made up of different legal entities. This privacy policy is issued on behalf of all Fillauer Companies represented in this online forum. Any data collected from this site will be stored, and shared with all the companies within the Fillauer group. It is important that you read this privacy policy together with any other privacy policy we may provide so that you are fully aware of how our policy and notices will affect you. If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact us at the location listed below.

What personal data we collect and why we collect it

Fillauer collects the following data:

Name, company, job title
Contact information including email address and cell phone number
Demographic information including postal code, location (country of residence)
Product preferences, and interests
Internet Protocol (“IP”) Address and other persistent identifiers
- Transaction Data from purchases, PO numbers or other financial information
Other information relevant to customer surveys and offers
- Usage data from analytics related to how you use our website.

Special Categories of persons

In some instances our products require specific health and biometric data from our users and/or their patients. This information is provided voluntarily by yourself, a medical practitioner or other organization who is authorized to enter personal data on your behalf into our sites, systems or applications. This is done when purchasing our products, using our services and/or applications and/or if such data is necessary to provide the best product or service. We make every reasonable attempt to protect this data. Your protection rights are listed in a section below. We will accomodate all reasonable requests.

Failure to provide personal data

Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a contract for a product or service you have with us, but we will notify you if this is the case. We make reasonable attempt to be accomodating to issues.

How do we collect your data?

You, or your agent, directly provide Fillauer with most of the data we collect. We collect and process data when you:

Register as a new customer, request a quote, and submit an order.
Voluntarily complete a customer survey or provide feedback on any of our message boards or via email/phone.
- Attend a course, conference or other educational event hosted by Fillauer Companies
Use or view our website via your browser’s cookies.
- Request information from us for sales, education or other user support
Subscribe to our services, courses, events or our Newsletter
- Use our software applications
  - Third party or publically available sources such as analytics providers, industry associates, advertising networks and/or search information providers.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

How will we use your data

Fillauer respects the privacy of it’s users and will only use personal data under lawful means. We collect your data so that we can:

Process your order from registration to shipping and billing.
Email you with special offers on products and services we think you might like.
- Provide you with the appropriate device, configuration, parts and fittings.
Conduct research to improve and develop our products.
Review applications and keep a record if we have job openings.
Contact you regarding product changes or delays.

How do we store your data?

Fillauer securely stores your data using industry-standard security measures, including firewalls and encryption, to protect against unauthorized access, alteration, disclosure, or destruction of your personal data. We take reasonable steps to ensure that your data is treated securely and in accordance with this privacy policy.

Our Company will keep your personal data for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. Once this time period has expired, we will securely delete your data in a manner designed to ensure that it cannot be reconstructed or read.

Marketing

Fillauer would like to send you information about our products, services, and events that may be of interest to you, including newsletters. If you have provided us with your contact information, we may contact you via email, postal mail, or telephone. You will receive marketing communications from us if you have requested information from us or purchased from us and you have not opted out of receiving that marketing.

Opting out. You have the right at any time to stop Fillauer from contacting you for marketing purposes. Unsubscribe by clicking on our “unsubscribe button” at the bottom of our Newsletter.

Please remember that even if you unsubscribe from receiving marketing emails, we may still send you important Service information related to your accounts such as delays and discontinuations.

What are your data protection rights?

Fillauer would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request Our Company for copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that Our Company correct any information you believe is inaccurate. You also have the right to request Our Company to complete information you believe is incomplete.

The right to erasure – You have the right to request that Our Company erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that Our Company restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to Our Company’s processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that Our Company transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: Fillauer Companies: customerservice@fillauer.com, 423-624-0946 OR Fillauer Europe: support@fillauer.com, +46 (0)8 505 332 00

Third-party links

Our websites and applications may include links to third-party websites, plug-ins, software and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of the new party.

What are Cookies?

Cookies are small text files that are placed on your computer or mobile device when you visit a website. They are widely used to enable website functionality, improve user experience, and provide website owners with information about how their website is being used.

How do we use cookies?

Fillauer uses cookies to enhance your user experience on our website, personalize your experience, and analyze how our website is being used. We use both session cookies, which expire when you close your browser, and persistent cookies, which remain on your device for a set period of time. By using our website, you consent to our use of cookies in accordance with this privacy policy.

What types of cookies do we use?

We use a variety of cookies on our website, including:

• Strictly necessary cookies: These cookies are necessary for the website to function and cannot be switched off in our systems.

• Performance cookies: These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site.

• Functionality cookies: These cookies enable the website to provide enhanced functionality and personalization.

How to manage cookies

You can control the use of cookies on our website through your browser settings. Please note that disabling cookies may impact the functionality of our website. Please refer to your personal browser’s help section for assistance with cookie settings.

Changes to our privacy policy

Fillauer reserves the right to amend this privacy policy at any time, so please review it frequently. Any changes will be posted on this page, and the date of change 2023-05-12

Call us at: 1-423-624-0946

Or write to us at: customerservice@fillauer.com