Privacy Policy

Privacy Policy

Fillauer is a global leader in orthotic and prosthetic innovations that empowers clinicians and patients to achieve their best functional outcomes. This privacy policy will explain how our organization uses the personal data we collect from you.

Fillauer is made up of different legal entities. This privacy policy is issued on behalf of all Fillauer Companies. Your data is collected, stored, and shared with all the companies within the Fillauer group.

Topics:

• What data do we collect?
• How do we collect your data?
• How will we use your data?
• How do we store your data?
• Marketing
• What are your data protection rights?
• What are cookies?
• How do we use cookies?
• What types of cookies do we use?
• How to manage your cookies
• Privacy policies of other websites
• Changes to our privacy policy
• How to contact us
• How to contact the appropriate authorities

What data do we collect?

Fillauer collects the following data:

• Name, company, and job title
• Contact information including email address and cell phone number
• Demographic information including postal code, product preferences, and interests
• Internet Protocol (“IP”) Address and other persistent identifiers
• Other information relevant to customer surveys and offers

How do we collect your data?

You directly provide Fillauer with most of the data we collect. We collect data and process data when you:

• Register as a new customer, request a quote, and submit an order.
• Voluntarily complete a customer survey or provide feedback on any of our message boards or via email/phone.
• Use or view our website via your browser’s cookies.
• Sign up for our Newsletter

How will we use your data

Fillauer collects your data so that we can:

• Process your order from registration to shipping and billing.
• Email you with special offers on products and services we think you might like.
• Conduct research to improve and develop our products.
• Review applications and keep a record if we have job openings.
• Contact you regarding product changes or delays.

How do we store your data?

Fillauer securely stores your data using industry-standard security measures, including firewalls and encryption, to protect against unauthorized access, alteration, disclosure, or destruction of your personal data. We take reasonable steps to ensure that your data is treated securely and in accordance with this privacy policy.

Our Company will keep your personal data for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. Once this time period has expired, we will securely delete your data in a manner designed to ensure that it cannot be reconstructed or read.

Marketing

Fillauer would like to send you information about our products, services, and events that may be of interest to you, including newsletters. If you have provided us with your contact information, we may contact you via email, postal mail, or telephone.

You have the right at any time to stop Fillauer from contacting you for marketing purposes. Unsubscribe by clicking on our “unsubscribe button” at the bottom of our Newsletter.

Please remember that even if you unsubscribe from receiving marketing emails, we may still send you important Service information related to your accounts such as delays and discontinuations.

What are your data protection rights?

Fillauer would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request Our Company for copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that Our Company correct any information you believe is inaccurate. You also have the right to request Our Company to complete information you believe is incomplete.

The right to erasure – You have the right to request that Our Company erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that Our Company restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to Our Company’s processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that Our Company transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: support@fillauer.com

Call us at: +46 (0)8 505 332 00

What are Cookies?

Cookies are small text files that are placed on your computer or mobile device when you visit a website. They are widely used to enable website functionality, improve user experience, and provide website owners with information about how their website is being used.

How do we use cookies?

Fillauer uses cookies to enhance your user experience on our website, personalize your experience, and analyze how our website is being used. We use both session cookies, which expire when you close your browser, and persistent cookies, which remain on your device for a set period of time. By using our website, you consent to our use of cookies in accordance with this privacy policy.

What types of cookies do we use?

We use a variety of cookies on our website, including:

• Strictly necessary cookies: These cookies are necessary for the website to function and cannot be switched off in our systems.

• Performance cookies: These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site.

• Functionality cookies: These cookies enable the website to provide enhanced functionality and personalization.

How to manage cookies

You can control the use of cookies on our website through your browser settings. Please note that disabling cookies may impact the functionality of our website. For more information about managing cookies, please visit allaboutcookies.org.

Our website may contain links to other websites. This privacy policy only applies to our website, and we are not responsible for the privacy practices of other sites. We encourage you to read the privacy policies of any website that collects your personal data.

Changes to our privacy policy

Fillauer reserves the right to amend this privacy policy at any time, so please review it frequently. Any changes will be posted on this page, and the date of change 2023-03-14

Call us at: +46 (0)8 505 332 00

Or write to us at: support@fillauer.com