Warranty
US Limited Warranty
Fillauer guarantees products sold to an original purchaser are free from defects in material and workmanship.
The warranty does not apply to:
- Products not purchased from Fillauer or its authorized dealers.
- Wear and tear.
- Alterations or modifications to the product in any way.
- Fabrication, installation or use outside Fillauer’s instructions of use and maintenance and care guidelines.
- Damage caused by accident, neglect, misuse, improper installation, or operation beyond capacity.
- Other alterations, repairs, or parts not approved or recommended by Fillauer.
Warranty Duration
Limited Warranty duration varies by product. At Fillauer’s discretion, items under this limited warranty will be either repaired at no charge or replaced. Replacement units may be either new or reconditioned units in near-new condition. The repaired or replacement foot will continue to be covered under this limited warranty for the remaining duration of the warranty period that commenced on the date of purchase or fitting.
| Product Category | Product Line | Return Period | Condition | Warranty Period |
|---|---|---|---|---|
| Equipment | Ovens Trautman Machines Tech Station Vertical Fabrication Jig | N/A | N/A | 12 Months from Invoice Date |
| Equipment Accessories | Fabrication Fixtures Dust Collector Lift Assist | 30 Days from Invoice Date | Resalable Condition | 6 Months from Invoice Date |
| Equipment Tools | Oven Heating Elements Coneiaks Sanding Cones | 30 Days from Invoice Date | Resalable Condition | 90 Days from Invoice Date |
| Lower Prosthetics Feet | AllPro DM AllPro XTS Aeris Performance 2 Aeris Performance LP Ibex XD Motion Foot SLX Wave Comfort 3 | 60 Days from Fit Date | Resalable Condition | 36 Months from Fit Date |
| Lower Prosthetics Feet | Obsidian DM | 90 Days from Invoice Date | Resalable Condition | 12 Months from Fit Date |
| Lower Prosthetics Feet | Obsidian Sprint | 90 Days from Invoice Date | Resalable Condition Cutting foot voids return policy | 6 Months from Fit Date |
| Lower Prosthetics Feet | Obsidian PM | 90 Days from Invoice Date | Resalable Condition Cutting foot voids return policy | 12 Months from Fit Date |
| Lower Prosthetics Feet | AllPro PM | 90 Days from Invoice Date | Resalable Condition Cutting foot voids return policy | 36 Months from Fit Date |
| Lower Prosthetics Feet | Formula | 90 Days from Invoice Date | Resalable Condition Cutting foot voids return policy | 24 Months from Fit Date |
| Lower Prosthetics Feet | Custom Feet | N/A | N/A | 12 Months from Fit Date |
| Lower Prosthetics Feet | Foot Shell ProCover | 90 Days from Fit Date | Resalable Condition | 9 Months from Fit Date |
| Lower Prosthetics | Prosthetic Liners Dream Skin | 90 Days from Invoice Date | Resalable Condition | 6 Months from Fit Date |
| Lower Prosthetics | Suspension Sleeves | 90 Days from Invoice Date | Resalable Condition | 90 Days from Fit Date |
| Lower Prosthetics | Components | 90 Days from Invoice Date | Resalable Condition | 12 Months from Fit Date |
| Upper Prosthetics | Cosmetic Gloves | 90 Days from Invoice Date | Resalable Condition | 6 Months from Fit Date |
| Upper Prosthetics Body Power | Terminal Devices Elbows Wrists | 90 Days from Invoice Date | Resalable Condition | 12 Months from Fit Date |
| Upper Prosthetics Body Power | Components | 90 Days from Invoice Date | Resalable Condition | 12 Months from Fit Date |
| Upper Prosthetics Myoelectric | TASKA Gen2 Hand | 90 Days from Invoice Date | Resalable Condition | 24 Months from Fit Date Extended warranties available |
| Upper Prosthetics Myoelectric | TASKA CX Hand | 90 Days from Invoice Date | Resalable Condition | 24 Months from Fit Date Extended warranties available |
| Upper Prosthetics Myoelectric | Elbows | 90 Days from Invoice Date | Resalable Condition | 24 Months from Fit Date |
| Upper Prosthetics Myoelectric | Terminal Devices | 90 Days from Invoice Date | Resalable Condition | 12 Months from Fit Date |
| Upper Prosthetics Myoelectric | Wrists | 90 Days from Invoice Date | Resalable Condition | 12 Months from Fit Date |
| Upper Prosthetics Myoelectric | Electrodes | 90 Days from Invoice Date | Resalable Condition | 24 Months from Fit Date |
| Upper Prosthetics Myoelectric | TRIAD Preamp | 90 Days from Invoice Date | Resalable Condition | 24 Months from Fit Date |
| Upper Prosthetics Myoelectric | ProControl | 90 Days from Invoice Date | Resalable Condition | 24 Months from Fit Date |
| Upper Prosthetics Myoelectric | Replacement Parts | 90 Days from Invoice Date | Resalable Condition | 6 months from Fit Date |
| Upper Prosthetics Myoelectric | Repairs | N/A | N/A | 90 Days from Fit Date |
| Orthotics | Components | 90 Days from Invoice Date | Resalable Condition | 12 Months from Fit Date |
| Custom | Custom Dynamic Walk | N/A | N/A | |
| Custom | Custom Fabrication | N/A | N/A | 90 Days from Fit Date See repair policy |
| Repairs | Repairs | N/A | N/A | 90 Days from Fit Date |
Return Requests
Warranty return requests must be submitted with a completed Product Complaint Form. Please reach out to Fillauer customer service for approval and a Return Authorization Number (RMA). Determination of the damages or defects to be covered under the Limited Warranty shall be made by Fillauer. The customer is responsible for shipping costs to Fillauer, and Fillauer shall pay return shipping costs to the customer.
For product-specific warranty information, including warranty start dates, durations and repair requirements, please refer to Fillauer’s Product Return and Warranty Chart.